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Apr 13

Patient Participation Directed Enhanced Service (DES)

With the introduction of the new Patient Participation Directed Enhanced Service (DES), OurPractice can support you to meet some of its requirements.

The Directed Enhanced Service asks practices to collate patient views through the use of a local survey and to produce valid outcomes. The General Practice Assessment Questionnaire (GPAQ) has been widely used and validated so practices can be confident that results achieved are meaningful and valid.

Areas covered by the GPAQ include:

  • Opening hours
  • Telephone contact
  • Advanced booking satisfaction
  • Seeing a doctor within 48 hours
  • Seeing doctor of choice
  • Environment of the practice
  • Waiting times
  • Interpersonal skills of clinicians
  • Reception staff

GPAQ V3 is now available for practices to use for the Directed Enhanced Service for local surveys. As stated, GPAQ has been widely used in the UK and validated over a number of years. A new version of GPAQ is now available to encompass Directed Enhanced Service (DES) for Patient Participation through local surveys.

Individual practices are welcome to use, and adapt if required, GPAQ for their own surveys provided that acknowledgement is given ie the copyright statement “© GPAQ is copyright University of Cambridge and University of Manchester” is included, and provided the GPAQ questionnaire is not used for commercial services.

The National Association for Patient Participation (NAPP) has produced sample questions extracted from existing surveys which may be useful within General Practice.

The OurPractice patient survey facility has been designed to help GP Practices meet the requirements outlined in the Directed Enhanced Service, a sample Patient Participation survey can be found here and the associated results can be seen here.

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